Getting started with Microsoft 365 at FernByte
Your Microsoft 365 subscription belongs to your business’s Microsoft tenant. Use this checklist to get the right people and information ready before ordering.
1. Choose licences and optional help separately
Choose Basic, Standard or Premium for each person’s needs. Basic does not include desktop Office apps. Our listed business subscriptions have a 12-month commitment billed monthly; monthly billing does not make the licence cancel-anytime. Setup, migration and monthly support are optional FernByte services.
- Count the people who need a licence, including shared-device use that may need advice.
- Check your operating systems and whether you need desktop apps or additional security configuration.
- Tell us about an existing subscription before ordering replacement licences.
2. Prepare business and tenant details
An existing tenant is your business’s Microsoft directory, usually with an address ending in .onmicrosoft.com. It is different from your shop account and public website domain. An authorised Microsoft Global Administrator needs to complete the existing-tenant sign-in checks.
- Have your legal business name, NZ billing address, business contact and user count ready.
- Ask your administrator for the correct tenant domain; do not guess or create a duplicate tenant.
- If you have no Microsoft tenant, request assisted onboarding before expecting activation.
3. Complete the Microsoft steps
You may be directed to Microsoft to accept the Microsoft Customer Agreement or establish a reseller purchasing relationship. Read the displayed business, tenant and partner details before accepting. A shop checkbox or service enquiry does not complete Microsoft’s acceptance process. Additional administrator access is a separate permission decision.
- Use an authorised business account and review each Microsoft page.
- Return to your shop order and recheck after completing the requested actions.
- If a check is pending or needs help, contact FernByte with the order reference.
4. Follow your order status
Submitting the shop order records your request at the displayed price. Payment becomes available only after the required checks pass. Payment confirmation is separate from Microsoft licence activation. Wait for the confirmed order/activation status before expecting a usable licence; it is not a retail key emailed to you.
5. Keep sign-in details private
Enter passwords, MFA codes and recovery information only on the relevant verified sign-in page. FernByte does not need those details in an enquiry form or email. Request the minimum necessary, time-limited administrator access for any booked service and review it after handover.
Common questions
Do I have to buy a setup package?
No. Optional configuration work is separate from licence billing. An experienced administrator can manage the tenant and user setup. You still need to complete required Microsoft and supplier checks.
Can a brand-new business use the shop?
Yes, contact FernByte for assisted tenant onboarding. Automatic creation of new tenants is not currently available; service booking does not bypass licence or agreement checks.