Microsoft 365 setup, migration and monthly support
Optional remote services for New Zealand businesses. Final NZD service prices; Microsoft licences are separate. We confirm suitability, scope, access and dates before work or payment.
Setup Essentials — NZ$199 one-off
One business, one domain, up to five users. Domain verification and agreed Microsoft 365 email DNS records. Create up to five user accounts and assign your available licences. MFA registration guidance and a review of the tenant’s security defaults. Help each user connect one supported device or use the web apps. A handover checklist and one 30-minute remote walkthrough. For a straightforward cloud-only tenant; licences must be active before configuration starts. Email history, file migration, device management, Conditional Access design and on-site work are separate. Desktop app setup requires a plan that includes those apps; Business Basic uses web/mobile apps.
Email Migration — NZ$299 + NZ$79 per mailbox
One domain, 1–10 standard IMAP mailboxes, up to 25 GB each. Source-mail assessment, a mailbox list and an agreed cutover plan. Domain and destination-user setup for the mailboxes being migrated. Copy supported email folders and messages into licensed Microsoft 365 mailboxes. Agreed email DNS cutover, send/receive checks and a migration summary. Connection guidance for one supported device per migrated user and a 30-minute handover. Includes the necessary destination setup; do not add Setup Essentials for the same migration. IMAP moves email only. Calendars, contacts, tasks, files, Teams and SharePoint are not included. Google Workspace API, Exchange/hybrid, tenant-to-tenant moves, archives or larger projects need a separate quote. Source/destination message limits apply. Migration-tool fees, if needed, are itemised for approval before work.
Monthly Support — NZ$99 per month
One business, up to five named users, 60 minutes of remote help per month. Outlook, Teams, OneDrive and Microsoft 365 sign-in troubleshooting. Routine user, password-reset and licence-assignment administration. Supplier escalation where needed, with updates on the issue. A monthly summary of support time used. All investigation, administration, remote sessions and escalation time share the 60-minute allowance; unused time does not roll over. Requests are handled in service hours by arrangement. There is no guaranteed response/resolution SLA, 24/7 monitoring or unlimited support. Projects, migrations, security incident response, backups, hardware repairs and on-site visits are separate. Rolling monthly service, billed monthly in advance from the agreed start date. Give 30 days’ notice to end future service periods; statutory remedies remain available.
Service hours and extra work
Monday–Friday, 9am–5pm New Zealand time, excluding NZ public holidays. Extra work is NZ$120/hour in 15-minute increments with approval before work. Applicable statutory rights and remedies remain unaffected.
Request a service
Use the on-page enquiry builder to open an email draft or copy it into webmail and send to info@fernbyte.co.nz. The page does not send automatically, book work, start a support subscription or accept Microsoft agreements.